Privacy policy
At Dierenkliniek Westlandgracht, we highly value the protection of your personal data and the privacy of our clients and their animals. In this statement, we explain what data we collect, why we collect it, and how we handle it.
What data do we process?
We process personal data that you provide to us, such as:
Name, address, phone number, and email address
Information about your pet (name, species, date of birth, medical data)
Payment details
This information is necessary to provide proper veterinary care and to maintain contact with you.
How do we use your data?
Your data is used for:
Maintaining a medical record for your pet
Scheduling and carrying out appointments and treatments
Sending invoices and reminders if necessary
Informing you about care relevant to your pet (e.g. vaccinations)
Patient management system (Animana)
We use Animana, a secure and professional patient management system. Your and your pet’s data are stored here so we always have access to a complete medical record.
Cooperation with Dierenkliniek Duivendrecht
For emergencies outside our opening hours, we work together with Dierenkliniek Duivendrecht. To provide the right care in such situations, they have access to our patient management system. This ensures your pet can receive appropriate care even outside our opening hours.
Sharing data with third parties
We only share your data with third parties if it is necessary to fulfil the agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we have a data processing agreement to ensure the same level of security and confidentiality.
Data security
We take appropriate measures to prevent misuse, loss, or unauthorised access to your personal data.
Retention period
We do not store your data longer than necessary for the purposes for which it was collected, unless a legal retention period applies.
Your rights
You have the right to access, correct, or delete your data. You may also object to the processing of your personal data. If you want to do so, please contact info@dierenkliniekwestlandgracht.nl.
Contact
Dierenkliniek Westlandgracht
Woestduinstraat 56, Amsterdam
info@dierenkliniekwestlandgracht.nl
+31 20 244 7665